Usability and design touches us all day, every day – every single item around you right now was designed by someone, somewhere with varying degrees of attention to your needs and goals. ATMs are a huge exercise in design and functionality that has to be immediately accessible and useful and obvious. For me they are never fast enough and the latest ones that suck up cash without an envelope make me skittish.
Pentagram design company just finished up design for 7,000 Wells Fargo Bank ATMS.
"From looking at usage statistics, the design team learned that the single-most used feature of an ATM is the cash withdrawal. Even though many more services are available, most people simply want to be able to quickly and safely punch in their security code, get the cash, and leave. The objective for the new UI was to continue to offer quick and easy cash withdrawals, while making the other services more visible and accessible."
They built the design around the most used feature and went from there.