Sprint, Nextel Implements a Freak Filter

A few months ago we talked about freakfilters, strategies for preventing the crazy customers from bothering you with their nutty requests. Sprint Nextel follows our lead:

Sprint Nextel Corp which recently launched an advertising campaign to attract new customers, is disconnecting more than 1,000 subscribers for calling its customer service lines too often and making what the company called unreasonable requests. The No. 3 U.S. wireless provider with 53 million customers said on Monday it started sending service termination letters on June 25. Sprint said the cancellations involved 1,000 to 1,200 customers who had called the company about 40,000 times a month in total. “These customers were calling to a degree that we felt was excessive,” said Sprint spokeswoman Roni Singleton, adding the company needed to cull its customer base to improve services.

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About Andy Wibbels

Andy is an award-winning blogger and author of the book Blogwild! A Guide for Small Business Blogging. His work has been featured in The Wall Street Journal, USA Today, Entrepreneur, Wired, Business Week, Forbes, and other national and international media. He was worked at several San Francisco startups including Get Satisfaction, SAY Media, InMobi, Keas, and Mindjet. Currently, Andy is Director of Marketing at Lucidworks. Tw · Fb · G+ · Li

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