As Twitter and it’s ilk go up and down in availability and service, Wadd writes:
Has web 2.0 become an excuse for piss poor customer service? Companies don’t need to invest in customer service because users don’t expect it. But inevitably if applications regularly fall over users will dump them and go elsewhere. Free is great, but I am beginning to think that I would rather pay for web 2.0 services on a subscription basis and have some form of service level agreement.